Terms of Service

Last updated: 29-11-2025

These Terms of Service (“Terms”) govern the use of stijnvanaardenne.com and any purchases made through this website. By accessing or using the site, you agree to be bound by these Terms.

This website is owned and operated by Stijn van Aardenne (“we”, “us”, “our”), located at:
Keileweg 10B, 3029BS Rotterdam, The Netherlands
KVK: 61505056
VAT: NL002246155B60
Email: info@stijnvanaardenne.com

1. Products

We design and produce floor lamps, wall lamps, table lamps and design objects, created in small batches in the Netherlands. Many items are handmade, 3D-printed and produced to order.

1.1 Made-to-order works

Made-to-order products require a production time of 4–6 weeks. Lead times are estimates and may vary depending on production conditions.

1.2 Ready-made works

Ready-made items ship within 7 days unless otherwise stated.

1.3 Uniqueness & variations

Some products are unique; others have small natural variations in texture, pattern or color due to the production process. These variations are not considered defects.

2. Pricing & Payments

Prices shown on the website may include or exclude VAT depending on the buyer’s location.
The correct calculation will appear at checkout.

We accept:
iDEAL, Credit Card, PayPal, Bancontact, Apple Pay, Google Pay, and bank transfer.

Prices may change without prior notice. The price shown at the moment of purchase is final.

3. Shipping

3.1 General

We ship worldwide from Rotterdam, NL.

3.2 Shipping Times

• Ready-made items: 7 days

• Made-to-order items: 4–6 weeks

3.3 Carriers

Shipments are handled by various carriers. UPS is typically used for insured international shipments.

3.4 Customs & Import Fees

International orders may be subject to local customs duties, VAT or import fees.
These costs are the responsibility of the buyer.
We cannot predict or control these charges.

4. Damage, Lost Shipments & Issues

If your order arrives damaged or incomplete, please notify us as soon as possible and within 7 days of delivery, including photos of the item and packaging.

We will review the situation and arrange repair, replacement or another appropriate solution.

5. Returns & Refunds

5.1 Return window

You may request a return within 30 days of delivery.

Items must be unused and in their original condition and packaging.

5.2 Exclusions

The following items cannot be returned:

• Made-to-order works

• Custom works

• Items damaged by improper use or incorrect installation

5.3 Return shipping

Return shipping costs are the responsibility of the customer, unless a mistake or damage was caused by us.

Refunds are issued after receiving and inspecting the returned item.

6. Warranty

We offer a 24-month warranty on manufacturing defects (electrical components, structural integrity).

Not covered:

• Damage caused by improper installation

• Incorrect voltage or electrical connection

• External factors (water damage, falling, improper handling, modifications)

• Normal wear or cosmetic changes

If an issue arises, please contact us to discuss repair or replacement.

7. Safety, Compliance & Certification

All works are assembled using CE-certified electrical components, including LED drivers, wiring, connectors and LED sources.

Because each piece is produced in small batches or made-to-order, the complete product is not individually CE-certified and should be regarded as an artistic design object with functional lighting.

Installation by a qualified electrician is recommended, especially for hardwired wall and ceiling fixtures.

8. Intellectual Property

All designs, photos, product names, descriptions and all other content on this website are the intellectual property of Stijn van Aardenne.
They may not be copied, reproduced or distributed without written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect or consequential damages.

• We are not responsible for delays caused by carriers or customs.

• Our total liability is limited to the purchase amount of the relevant item.

10. Governing Law

These Terms are governed by the laws of The Netherlands.
Any disputes will be handled by the competent court in Rotterdam, unless EU consumer law requires otherwise.

11. Force Majeure

We are not responsible for delays or inability to fulfill an order due to events outside our reasonable control, such as natural disasters, transport disruptions, shortages of materials, strikes or global shipping issues.

12. Contact

For any questions, returns or support, please contact:
info@stijnvanaardenne.com